To help us resolve your issue promptly, please complete the complaint registration form below. Provide as much detail as possible and include any relevant documents or images. Once you’ve filled in the necessary information, scroll down for further instructions on submitting your complaint.

• The Aquila Body Corporate will consider the information provided and respond to you either by telephone or in writing advising you of its decision and the next steps in dealing with your complaint. 
• The Aquila Body Corporate endeavours to respond to complaints within 48 hours.
• If the Owners Corporation does not respond or you are unsatisfied with the outcome:
  • NCIS is the Australian aviation industry’s main interface on civil aircraft noise and related issues for the community. 
• If you have an enquiry or complaint about military aircraft, visit the Department of Defence website.
• If you have a complaint that does not relate to aircraft noise, visit the Australian Government’s Aviation Complaints website to find the right place to direct your complaint. 

• Details of all complaints and decisions are required to be reported to lot owners at the Annual General Meeting.
• Records of complaints shall be kept by the Aquila Body Corporate for 7 years.